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Frequently Asked Questions
Q: What is the minimum order quantity (MOQ)?
A: Our MOQ is 100 pieces per design/color. For mixed colors or designs, we can discuss flexible options based on your needs.
Q: Can you customize the briefcase with my logo?
A: Yes! We offer multiple logo customization methods including embossing, debossing, screen printing, metal badges, and embroidery. Send us your logo file and we'll provide mockups.
Q: How long does it take to receive samples?
A: Sample lead time is 7-10 days. Sample fee is $50-$100 per piece, which is refundable when you place a bulk order.
Q: Do you offer OEM and ODM services?
A: Yes, we provide both OEM (your design) and ODM (our design with your branding) services. Our design team can help bring your ideas to life.
Q: What are your payment terms?
A: We accept T/T (bank transfer) with 30% deposit and 70% balance before shipment. For large orders, we can discuss L/C terms.
Q: Can I visit your factory?
A: Absolutely! We welcome factory visits. Please contact us in advance to schedule a tour and meet our production team.